Privacy Policy

This Privacy Policy explains what information we collect, why we use it, how long we keep it, and the choices and rights you have in relation to your personal data.

Who we are

TorqueLab is an independent automotive diagnostics, servicing and repair business based in Batterstown, Co. Meath.

Workshop visits are by prior arrangement.

You can contact TorqueLab about privacy or your personal information at:

For the personal information described in this policy, TorqueLab is the data controller.

Information we may collect

When you contact us, request an appointment or become a customer, we may collect information such as:

• your name;
• email address;
• phone number;
• vehicle registration;
• VIN or chassis number;
• vehicle make and model;
• preferred appointment date or time;
• information about faults, symptoms, warning lights or work required;
• information you include in a message or enquiry;
• records relating to quotations, approved work, servicing or repairs; and
• information reasonably required to communicate with you and provide the requested service.

Technical information may also be processed when you use the website, such as IP address, browser/device information and information necessary for the website to function securely.

Why we use your information

We may use your information to:

• respond to enquiries;
• review and respond to appointment requests;
• identify your vehicle and understand the work requested;
• prepare quotations;
• arrange collection or workshop visits;
• provide diagnostics, servicing or repair services;
• contact you about requested or approved work;
• maintain appropriate service and business records;
• operate, secure and maintain the website; and
• meet legal, accounting or regulatory obligations where applicable.

Submitting an appointment request through the website does not automatically create a confirmed appointment. TorqueLab reviews the request and confirms arrangements separately.

Our legal bases for processing

Depending on the circumstances, we process personal information where it is necessary:

• to take steps at your request before entering into a contract, such as responding to a service or appointment enquiry;
• to perform a contract with you, such as carrying out agreed servicing or repair work;
• for our legitimate interests in operating TorqueLab, communicating with customers, maintaining appropriate records and protecting the website and business; or
• to comply with a legal obligation.

Where the law specifically requires consent for a particular type of processing, we will request it separately.

Vehicle information

Vehicle registration numbers, VIN/chassis numbers and other vehicle details help TorqueLab identify the correct vehicle, assess the work requested and prepare more accurate advice or quotations.

Where vehicle information can be connected with an identifiable individual, we treat it as personal information and handle it accordingly.

Who we share information with

We do not sell your personal information.

Information may be processed by trusted service providers where reasonably necessary to operate the business or website, for example providers involved in:

• website hosting and maintenance;
• website forms and appointment-request functionality;
• email and communications;
• IT/security services; or
• professional, accounting or legal services where required.

We only disclose information where there is a legitimate business or legal reason to do so.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, warranty, dispute-resolution or record-keeping requirements.

The appropriate retention period depends on the nature of the information and whether an enquiry progresses to a quotation, appointment or completed service.

Information that is no longer required should be deleted or anonymised where appropriate.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

No internet-based service can guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

Cookies and website technology

This website may use cookies or similar technologies that are necessary for core website functionality, security, forms or appointment-request features.

Where cookies or tracking technologies require consent under applicable law, they should not be used until the appropriate consent has been obtained.

Any non-essential analytics, advertising or tracking technologies introduced in the future should be reflected in this Privacy Policy or a separate Cookie Policy and, where required, an appropriate consent mechanism will be provided.

Your data-protection rights

Depending on the circumstances, you may have rights under data-protection law including the right to:

• request access to personal information held about you;
• ask us to correct inaccurate information;
• request deletion of information in certain circumstances;
• request restriction of processing;
• object to certain processing;
• receive certain information in a portable format; and
• withdraw consent where processing is based on consent.

These rights are subject to the conditions and exemptions provided by law.

To make a request, contact: info@torquelab.ie

We may need to verify your identity before acting on a request.

Complaints

If you have a concern about how TorqueLab handles your personal information, please contact us first so that we have an opportunity to address it.

You also have the right to raise a concern with the Irish Data Protection Commission.

Information about the Data Protection Commission is available at: dataprotection.ie

Changes to this policy

We may update this Privacy Policy where our services, website or legal obligations change.

The latest version will be published on this page with its updated date.